Refund Policy
Last updated September 21, 2026
If you are not happy with your file, tell us within 14 days of delivery and we will refund the full amount you paid. If your file does not arrive, or arrives broken, we refund you automatically.
If something goes wrong on our side
If we cannot make your file, our system refunds you automatically and emails you. You do not need to ask.
If your file arrives broken or will not open, write to us and we will fix it or refund you.
How to ask for a refund
Write to hello@plumfold.com from the email address you used at checkout, and mention your order. You do not have to give a reason. We reply as fast as we can, usually within two business days.
How the money comes back
Refunds go to the payment method you used, through Stripe. Depending on your bank, it can take several business days to show up.
If you added the extended reading and print file to your order, they are refunded together with it.
Why there is a time limit
Your file is made for you as soon as you pay, so it cannot be returned or resold. That is why we set a 14-day window instead of offering refunds forever.
Please write to us before you contact your bank
Refunding directly is faster than a dispute with your bank. If something is wrong, write to us first and we will sort it out.
Contact
Write to hello@plumfold.com. Plumfold is operated by TREKO.EV LTDA, Brazil.